Shipping policy
Performance Plus Powders works with trusted suppliers and manufacturers to fulfill diesel performance parts orders. Products may ship directly from our fulfillment partners to your shipping address. Please contact Performance Plus Powders for assistance with your order.
Processing and Delivery Times
Processing times vary by product, inventory availability, and manufacturer. Please review any processing or production estimates shown on the product page before ordering.
Custom, made-to-order, special-order, and backordered products may require additional time before shipment. Contact us before purchasing if you need a part by a specific date.
Processing time and shipping transit time are separate. Carrier transit time begins when the carrier receives your package, not when you place your order. Estimated delivery dates are not guaranteed unless expressly stated.
Shipping Rates and Availability
Available shipping methods, eligible destinations, and shipping charges are displayed at checkout. Free shipping applies only when shown for your order.
Oversized, heavy, or freight items may require special shipping arrangements. Any additional shipping charges requiring your approval will be communicated before shipment.
Tracking and Separate Shipments
Tracking information will be provided when available. A tracking number may be issued before the carrier receives the package.
Orders containing multiple products may ship separately from different fulfillment locations and arrive on different dates. Separate tracking information will be provided when available.
Backorders and Delays
Inventory availability can change before an order is fulfilled. If we learn that your order cannot ship within the stated timeframe, we will contact you with an updated estimate and available options, including cancellation and a refund for unshipped items where applicable.
Weather, holidays, carrier disruptions, and manufacturer delays can affect delivery. Please contact us if your order is delayed so we can assist.
Shipping Address Changes
Please verify your shipping address before completing checkout. Contact us promptly if you need a correction. We will attempt to update the address, but changes may not be possible once fulfillment begins.
If an incorrect or incomplete address causes a shipment to be returned, additional shipping charges may apply to resend it. We will explain any charges before reshipping.
Damaged, Missing, or Incorrect Shipments
Inspect your shipment when it arrives. If an item is damaged, missing, or incorrect, contact us promptly with your order number, a description of the issue, and photographs when available. Keep the packaging and shipping label while we investigate.
For freight deliveries, inspect the shipment and note visible damage on the delivery receipt before signing whenever possible.
If tracking shows delivery but you cannot locate your package, check nearby delivery locations and with household members, then contact us. We will work with the fulfillment partner and carrier to investigate and arrange an appropriate resolution.
Returns and Core Shipments
Product returns are governed by our Return and Refund Policy. Products requiring a core return may have separate instructions, deadlines, and shipping costs. Contact us for instructions before sending a product or core to any address.
Contact Us
For shipping questions or order assistance, use the contact page at performancepluspowders.com and include your order number.